There has been lot of focus on co-creation of late….The co-creation model goes beyond the conventional service provider model. In Infrastructure management, co-creation aims to leverage the best of capabilities of customer, technology partners and service providers.
Co-creation is the next step of collaboration. It is about working with the customer and partner ecosystem to jointly charter new territories. In the co-creation approach, the service provider, the technology partner and the client organization need to take a strategic view of the initiatives. The service provider should be trusted with as much access as possible to customer’s environment, stakeholders and business problems.
Co-creation assumes more significance in infrastructure management because it is typically a mission critical and 24/7 service. There is no possibility of operating in an off-line or test mode. Hence, every incident or ticket is critical. One is only as good as the last ticket. This calls for extraordinary service delivery capabilities and collaboration with the client and the ecosystem of technology partners. In our context, co-creation calls for world class self-service and automation environments for the clients’ IT infrastructure needs.
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